Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related services offered by premixora through its website. The courses focus on specialised training in live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. It covers both one-time course purchases and any bundled materials or access to digital content provided as part of the training programmes. The policy does not extend to third-party services or products accessed through external links.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for optional extras such as extended access periods, certification fees, or supplementary resources. Any such charges will be clearly shown during the checkout process before payment is authorised. Prices are subject to change, but confirmed bookings will honour the price at the time of purchase.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and other secure payment gateways commonly used in the United Kingdom. Payment is authorised at the time of booking or purchase. All transactions are processed through secure, encrypted systems compliant with UK data protection standards to protect your financial information. premixora does not store card details on its servers.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive a confirmation email following successful payment. This email details the course access instructions, start dates if applicable, and terms. Until this confirmation is issued, no binding agreement exists. For services commencing immediately, you may waive certain cancellation rights as outlined below.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of contract formation to cancel without providing a reason. For digital content or services that begin within this period, cancellation rights may be lost once access is granted. You must notify us in writing within the period to exercise this right.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the 14-day period if no substantial content has been accessed. Non-refundable items include completed courses, downloaded materials, or services where the 14-day period has expired or access has begun. Promotional or discounted purchases may have adjusted eligibility terms clearly stated at purchase.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us via the form on our Contacts page or email [email protected]. Provide your order number, full name, contact details, and reason for the request. Include any relevant booking references. We will acknowledge receipt within five working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Requests are reviewed within ten working days. We assess eligibility based on access logs and policy terms. You will be notified by email of approval or rejection, with reasons provided if rejected. Approved refunds proceed to processing as detailed below.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, with funds appearing in your account within fourteen days depending on your bank. Bank transfers may take longer.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

For digital courses, once streaming or download access begins, refunds are generally unavailable except in cases of technical fault on our side. Subscriptions, if offered, allow cancellation at any time but no pro-rata refunds for partial periods. Promotional offers are non-refundable if used.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved before access is granted. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or suspected fraud may lead to account suspension pending investigation, and we comply with UK banking regulations in such matters.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, or other applicable UK laws. You retain rights to remedies for faulty services or misrepresentations regardless of this policy.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on our Contacts page or reach [email protected], 01494 671234, or Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. We may update this policy; changes will be posted with a new last-updated date. Continued use after updates constitutes acceptance. This version was last updated on 23 September 2026.